Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, sign in to your account and select your order, or contact us at hello@wackywanders.com and we'll provide return instructions.

Return postage is paid by the customer, unless the item is faulty, damaged or incorrect. In those cases we cover the cost. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover return shipping and will replace or refund the item.

Exceptions
Gift cards cannot be returned. Please get in touch if you have questions about a specific item.

European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund.